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Terms and Conditions

This document is an English translation provided for information purposes only. The primary and legally binding text of these Terms and Conditions is the Polish-language version published in the Store. In the event of any discrepancy between the two language versions, the Polish version shall prevail.

TERMS AND CONDITIONS OF THE VIEWPRO ONLINE STORE

viewpro.pl / viewpro.eu

Effective from July 14, 2026. 

§1 Preliminary Provisions

  • The ViewPro online store, available at https://viewpro.pl and https://viewpro.eu, is operated by Tomasz Mróz and Justyna Mróz, conducting business activity as the civil-law partnership ViewPro s.c. T. Mróz, J. Mróz, entered in the Central Registration and Information on Business (CEIDG) kept by the minister competent for economic affairs, NIP (tax ID) 5223019335, REGON 147452308.

  • These Terms and Conditions are addressed both to Consumers and to Entrepreneurs using the Store and set out the rules for using the online Store as well as the rules and procedure for concluding distance Sales Contracts with the Customer through the Store.

  • Within the scope of services provided by electronic means, these Terms and Conditions also constitute the terms and conditions for the provision of services by electronic means within the meaning of the Polish Act of 18 July 2002 on Providing Services by Electronic Means.

  • The current version of the Terms and Conditions is made available to Customers free of charge in the Store in a manner enabling them to read its content and to download, reproduce and record it. The date of the most recent update of the Terms and Conditions is indicated at the end of the document. The Seller stores previous versions of the Terms and Conditions and makes them available to the Customer upon request.

§2 Definitions

  • Consumer – a natural person performing a legal transaction, in particular concluding a contract, not directly related to their business or professional activity, in particular where it follows from the content of that transaction (including the contract) that it is not of a professional nature for that person, arising in particular from the subject of their business activity as disclosed under the provisions on the Central Registration and Information on Business.

  • Seller – the natural persons conducting business activity as the civil-law partnership ViewPro s.c. T. Mróz, J. Mróz, entered in the Central Registration and Information on Business (CEIDG) kept by the minister competent for economic affairs, NIP 5223019335, REGON 147452308.

  • Customer – any entity making purchases through the Store.

  • Entrepreneur – a natural person, a legal person or an organizational unit without legal personality on which a separate act confers legal capacity, making a purchase in the Store directly related to its business or professional activity.

  • Store – the online store operated by the Seller at the internet addresses viewpro.pl and viewpro.eu.

  • Distance contract – a contract concluded with the Customer within an organized system of concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of conclusion of the contract.

  • Contract for the provision of services by electronic means – a contract within the meaning of the Polish Act of 18 July 2002 on Providing Services by Electronic Means.

  • Terms and Conditions – these terms and conditions of the Store.

  • Order – the Customer's declaration of will submitted via the Order Form and aimed directly at concluding a Sales Contract for a Product or Products with the Seller.

  • Account – the customer's account in the Store, in which the data provided by the Customer and information about Orders placed by the Customer in the Store are stored.

  • Registration Form – a form available in the Store enabling the creation of an Account and enabling the use of external services such as Google, Meta (Facebook), Microsoft (LinkedIn) and an Apple account.

  • Order Form – an interactive form available in the Store enabling the placing of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Contract, including the method of delivery and payment.

  • Withdrawal Form – a model declaration constituting Annex 1 to these Terms and Conditions; the use of the form is voluntary and may take place in paper or electronic form.

  • Complaint Form – a model complaint notification made available by the Seller; the use of the form is voluntary and does not constitute a condition for the effective submission of a complaint.

  • Cart – an element of the Store's software in which the Products selected by the Customer for purchase are visible, and in which it is possible to determine and modify the Order data, in particular the quantity of products.

  • Product – a movable item or service available in the Store which is the subject of a Sales Contract between the Customer and the Seller.

  • Consumer Rights Act – the Polish Act of 30 May 2014 on Consumer Rights (consolidated text: Journal of Laws of 2020, item 287, as amended).

  • Digital Content – Products in digital form, both those transmitted electronically (e.g. product keys, downloadable files) and those recorded on a medium (e.g. CD, DVD).

  • Sales Contract – a contract for the sale of a Product concluded or being concluded between the Customer and the Seller through the online Store. Depending on the characteristics of the Product, a Sales Contract is also understood to mean a contract for the provision of services and a contract for specific work.

  • User – any person using the online Store and other websites, communications and services related to it.

  • Payment – the method of paying for an Order. Online payments in the Store are handled by the IdoPay gateway, provided by IdoPayments sp. z o.o. with its registered office in Szczecin, al. Piastów 30, 71-064 Szczecin, KRS 0000859711, NIP 8522666251, entered in the register of national payment institutions under number IP54/2022, integrated with the Store within the IdoSell service (IAI S.A.). The available methods include in particular: BLIK, payment cards (Visa, Mastercard), fast online transfers (PayByLink – the list of banks is presented in the IdoPay gateway), as well as PayPo deferred payments (where available). The Store may also offer payments processed by Stripe, traditional bank transfer and payment on delivery (cash on delivery) – if made available at the time the Order is placed. A detailed list of payment methods is provided on the "Payment methods and fees" subpage.

  • IdoPay – an online payment processing (acquiring) service provided by IdoPayments sp. z o.o., used by the Store to accept electronic payments from Customers.

  • Supplier – an entity obliged to deliver a Product to the Customer within the Dropshipping service.

  • Dropshipping – a service commissioned by the Seller and provided by the Supplier, consisting in the direct delivery to the Customer of Products from the range made available in the online store, purchased by the Seller from the Supplier.

  • Durable medium – a material or tool enabling the Customer or the Seller to store information addressed personally to them, in a manner enabling access to that information in the future for a period appropriate to the purposes for which the information serves, and allowing the stored information to be reproduced in an unchanged form, in particular electronic mail (e-mail).

  • DSA Point of Contact – an electronic communication channel made available by the Seller for the purposes of applying Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services (DSA), enabling contact with users as well as with the authorities of the Member States and of the European Union. The contact details of the Point of Contact are indicated in §3 of these Terms and Conditions.

  • Illegal Content – information posted by a User in the Store which, in itself or by reference to an activity (including the sale of products or the provision of services), is not in compliance with European Union law or with the law of a Member State that is in compliance with Union law.

  • Notice – a notification of Illegal Content or of a breach of these Terms and Conditions made by any User or third party, handled in the manner set out in §16 of these Terms and Conditions.

  • KSeF – the National e-Invoicing System operated by the Ministry of Finance, referred to in the Polish Act of 11 March 2004 on Value Added Tax, used for issuing, receiving and storing structured invoices.

  • Structured invoice – an invoice issued in an XML format compliant with the logical structure published by the Ministry of Finance, issued and delivered via KSeF.

  • Returns Policy – a practical summary of the rules on withdrawal from the contract, supplementing §11 of these Terms and Conditions, available at https://www.viewpro.pl/pl/returns-and_replacements.html. In the event of any discrepancy between the Returns Policy and these Terms and Conditions, the provisions of the Terms and Conditions shall prevail.

§3 Contact with the Store

  • Seller's address: ul. Skoroszewska 2B/34, 02-495 Warszawa, Poland.

  • Office and warehouse address: ul. Skoroszewska 2B/37, 02-495 Warszawa, Poland.

  • Seller's e-mail address: info@viewpro.pl.

  • Seller's telephone number: +48 578 439 776.

  • Seller's bank account number for PLN: 57 1140 2004 0000 3902 8174 4999, and for EUR: 55 1140 2004 0000 3812 1901 3016.

  • The Customer may communicate with the Seller using the addresses and telephone numbers provided in this section.

  • The Customer may contact the Seller by telephone from Monday to Friday between 09:00 and 16:00 CET.

  • DSA Point of Contact (in accordance with Articles 11 and 12 of Regulation 2022/2065): e-mail address info@viewpro.pl. Communication with the Point of Contact is conducted in Polish or English. The Point of Contact is operated by the Seller's staff and is not limited to exclusively automated mechanisms.

  • Point of contact for reporting product safety incidents (in accordance with Regulation (EU) 2023/988 on general product safety – GPSR): e-mail address info@viewpro.pl, telephone +48 578 439 776.

§4 Technical Requirements

To use the Store, including browsing the Store's assortment and placing orders for Products, the following are necessary:

  • a terminal device with access to the Internet and a web browser,

  • an active e-mail account,

  • cookies enabled.

§5 General Information

  • To the fullest extent permitted by law, the Seller is not liable for disruptions, including interruptions, in the functioning of the Store caused by force majeure, unlawful actions of third parties or the incompatibility of the online Store with the Customer's technical infrastructure.

  • Browsing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products in the Store's assortment is possible either after creating an Account in accordance with §6 of these Terms and Conditions or by providing the necessary personal and address data enabling the processing of the Order without creating an Account.

  • Through the Store and with the use of its functionalities, the service provider provides, in accordance with these Terms and Conditions, services by electronic means within the meaning of the Polish Act of 18 July 2002 on Providing Services by Electronic Means, including by enabling Users to place an Order via the Order Form, as well as to publish reviews and to ask and answer questions concerning the Products and the services provided.

  • Prices in the Store are given in Polish zloty and are gross prices (inclusive of VAT). The final (total) amount payable by the Customer consists of the price of the Product and the delivery cost (including charges for transport, delivery and postal services), of which the Customer is informed on the Store's pages when placing the Order, including at the moment of expressing the will to be bound by the Sales Contract.

  • The Seller displays the Price of a Product or service in an unambiguous manner that raises no doubts. Whenever informing about a reduction in the Price of a Product or service, next to the information about the reduced Price (e.g. reduced as a result of temporary promotions) in the online Store, the Seller displays the lowest price of the Product available at www.viewpro.pl and viewpro.eu during the 30 days preceding the application of the price reduction.

  • In the case of a Contract covering a subscription or the provision of services for an indefinite period, the final (total) price is the total price covering all payments for the settlement period.

  • Where the nature of the subject of the Contract does not, reasonably assessing, allow the final (total) price to be calculated in advance, information on the manner in which the price will be calculated, as well as on charges for transport, delivery, postal services and other costs, will be provided in the Store in the Product description.

  • The Seller issues VAT invoices in the form of structured invoices delivered via the National e-Invoicing System (KSeF), in accordance with generally applicable tax law. The obligation to issue invoices in KSeF arises from the law and does not require the Customer's separate consent.

  • In the case of a Customer who is an Entrepreneur, the invoice is made available in KSeF – the Customer downloads the invoice from KSeF independently, using their own access rights. At the Customer's request, the Seller may additionally send a copy of the invoice (a so-called visualisation) to the indicated e-mail address.

  • In the case of a Customer who is a Consumer, the VAT invoice (if the Consumer requests its issue) is sent to the e-mail address provided when placing the Order, in the form of a PDF file constituting a visualisation of the invoice issued in KSeF. In other cases, the Consumer receives a fiscal receipt or another document confirming the sale.

§6 Creating an Account in the Store

  • To create an Account in the Store, the Registration Form must be completed. It is necessary to provide the following data: first name and surname, e-mail address, telephone number, address details.

  • Creating an Account in the Store is free of charge.

  • Logging in to the Account takes place by entering the login and password established in the Registration Form.

  • It is also possible to create an account and log in via the external services Google, Meta (Facebook), Microsoft (LinkedIn) and an Apple account.

  • The Customer may at any time, without stating a reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular by e-mail or in writing to the addresses provided in §3.

  • Placing an order without creating an Account does not result in the creation of a permanent user account. For the purposes of handling such an order, the Store's system creates a so-called technical account within the meaning of §7(7)–(10), which serves exclusively for the processing of that order and for communication with the Customer.

§7 Rules for Placing an Order

To place an Order, it is necessary to:

  • log in to the Store (optional);

  • select the Product being the subject of the Order and then click the "Add to cart" button (or its equivalent);

  • log in or use the option of placing an Order without registration;

  • if the option of placing an Order without registration has been selected – complete the Order Form by entering the details of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivering the Product), and enter invoice details if different from the details of the recipient of the Order;

  • click the "Buy and pay" button;

  • select one of the available payment methods and, depending on the payment method, pay for the order within the specified time limit, subject to §8(3).

  • Where an Order is placed without registration, the Store's system automatically creates a technical account for the Customer assigned to the given Order.

  • The technical account enables the Customer to be provided with information on the status of the Order, payment and delivery, as well as access to the Order summary via a unique link sent to the Customer's e-mail address.

  • The creation of a technical account is not equivalent to registering an Account in the Store and does not create a permanent Customer profile.

  • Data processed within the technical account are stored for the period necessary to process the Order and to handle claims, and are then deleted or anonymised – in accordance with the Privacy Policy.

  • The Customer may cancel or change an order until it is transferred for fulfilment. For this purpose, the Customer may contact the Seller using the contact details indicated in these Terms and Conditions or use the functions available on the Store's website.

  • In the event of effective cancellation of an order, the Seller shall promptly, no later than within 3 business days, refund to the Customer all payments received, using the same payment method used by the Customer, unless the Customer expressly agrees to another method of refund which does not involve any costs for the Customer.

§8 Offered Methods of Delivery and Payment

  • The Customer may use the following methods of delivery or collection of the ordered Product: courier shipment, courier shipment with cash on delivery, personal collection, delivery to a designated pick-up point belonging to the selected carrier.

  • Personal collection is available at: ul. Skoroszewska 2B/37, 02-495 Warszawa.

  • The Customer may use the following payment methods: payment on collection, cash on delivery, payment by bank transfer to the Seller's account, Visa and Mastercard payment cards, BLIK, fast online transfers (PayByLink), PayPo and payments processed by Stripe.

  • Card and e-transfer transactions are settled through an external payment service provider: IdoPay (IdoPayments sp. z o.o.) or Stripe, depending on the method selected by the Customer.

  • The availability of delivery methods, payment methods and personal collection may be limited for selected Products. Information on the limitations is presented in the Product description or in the Cart before the Order is placed. In particular: (a) for Products delivered under the Dropshipping model (§20), personal collection is not possible; (b) photographic backdrops, due to their place of production and the dimensions of the shipment (tubes 2 m long or longer), are delivered exclusively by GLS courier; personal collection, delivery to parcel lockers and pick-up points are not available for them, and the transport cost is borne by the Customer; (c) delivery outside the territory of Poland is carried out exclusively after prepayment of the Order; cash on delivery is not available in such cases; (d) free delivery of orders with a value exceeding PLN 2000 applies exclusively to deliveries within the territory of Poland and does not cover foreign deliveries.

  • Detailed and up-to-date information on delivery methods, size and product restrictions, as well as accepted payment methods and fees, can be found on the Store's subpages "Delivery" and "Payment methods and fees", which constitute commercial information supplementing these Terms and Conditions.

  • Despite exercising due diligence, the Seller cannot guarantee the constant availability of the Products presented in the Store. If the Products for which the Customer wishes to place an Order are already unavailable at the time the Order is placed, the Customer will receive information about the unavailability of the Product before sending the Order to the Seller.

  • If, during the assembly of the Order, it turns out that any of the Products ordered by the Customer is unavailable, the Seller shall cancel the entire Order. Confirmation of the cancellation of the Order will be sent to the e-mail address assigned to the Customer's Account or indicated by the Customer when placing the Order without an Account.

  • If a Product is unavailable in the Store's range, the User may obtain information about the availability of the Product by adding the product to the "Watched" list. Information about the availability of the Product will be sent to the e-mail address indicated by the User during account registration.

  • Where, in the course of using the Store, it is permitted to provide the data of third parties other than the Customer (e.g. for the purposes of delivery to a recipient's address indicated by the Customer), the Customer shall enter such data only if the use of the third party's data is permitted by law (e.g. the Customer has obtained from the person whose data they enter the necessary consent to use their data in the Store), and in the event of an unauthorized transfer of such data the Customer bears all liability connected with the transfer of the data.

§9 Performance of the Sales Contract

  • The conclusion of a Sales Contract between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the online Store in accordance with §7 of these Terms and Conditions.

  • The sales document is issued in accordance with §5(8)–(10) of these Terms and Conditions. VAT invoices are issued as structured invoices in KSeF; a fiscal receipt or an invoice visualisation may additionally be sent to the Customer's e-mail address provided when placing the Order.

  • If the ordering party has a signed agreement with the Seller and the agreement establishes prices for individual products, the price will be adjusted in accordance with the agreement.

  • After the Order is placed, the Seller promptly confirms its receipt and at the same time accepts the Order for processing. Confirmation of receipt of the Order and its acceptance for processing takes place by the Seller sending the Customer an appropriate e-mail message to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's declarations on the receipt of the Order and on its acceptance for processing, as well as confirmation of the conclusion of the Sales Contract. Upon receipt of the above e-mail message by the Customer, the Sales Contract between the Customer and the Seller is concluded.

If the Customer selects:

  • payment by bank transfer or online payment via IdoPay (electronic payments or payment card), the Customer is obliged to make the payment within 7 calendar days from the date of conclusion of the Sales Contract – otherwise the order will be cancelled;

  • PayPo payment – the Customer is obliged to make the payment within 30 calendar days from the date of conclusion of the Sales Contract;

  • cash on delivery upon collection of the shipment, the Customer is obliged to make the payment upon collection of the shipment;

  • cash payment upon personal collection of the shipment, the Customer is obliged to make the payment upon collection of the shipment within 1 day from the date of receiving information that the shipment is ready for collection.

  • If the Customer has selected a delivery method other than personal collection, the Product will be dispatched by the Seller within 7 days, in the manner selected by the Customer when placing the Order.

  • If the time for dispatching the Product is longer than 7 days, the Seller will contact the Customer to agree on the fulfilment time.

  • Delivery of the Product to the Customer is subject to a charge, unless the Sales Contract provides otherwise. The costs of delivery of the Product (including charges for transport) are indicated to the Customer when placing the Order, including at the moment of expressing the Customer's will to be bound by the Sales Contract. Delivery of purchases exceeding the amount of PLN 2000 is carried out free of charge within the territory of Poland.

  • Personal collection of the Product by the Customer is free of charge.

  • The Seller is not responsible for non-delivery of the Product for reasons attributable to the Customer – e.g. due to the indication of an incorrect or incomplete delivery address preventing delivery of the shipment. In such a situation, the Seller will notify the Customer of the unsuccessful delivery attempt. The costs of re-shipment of the Product are borne by the Customer.

§9a Confirmation of the Conclusion of the Contract on a Durable Medium

  • After the conclusion of the Sales Contract, the Seller promptly sends the Customer, on a durable medium (in particular in the form of an e-mail message), confirmation of the conclusion of the contract.

  • The confirmation referred to in point 1 includes at least: the content of the placed Order, the applicable version of the Terms and Conditions, instructions on the right of withdrawal from the contract, and a model withdrawal form (if applicable).

  • The confirmation is sent to the e-mail address provided by the Customer in the course of placing the Order and constitutes a durable medium within the meaning of §2. The Customer may download the confirmation again from their Account, if they have such an Account.

§9b Failure to collect a Shipment

  • The Customer is obliged to collect the ordered Product. Failure to collect a Shipment does not constitute withdrawal from the Sales Agreement.
  • The cost of return transport of an uncollected Shipment to the Seller is borne by the Customer, in the actual amount resulting from the carrier's settlement, unless the failure to deliver occurred for reasons attributable to the Seller or the carrier.
  • Re-shipment of the Product takes place after the Customer pays the cost referred to in paragraph 2 and the cost of repeated delivery according to the Shop's price list. For delivery outside the territory of Poland, re-shipment requires these costs to be paid in advance.
  • If, within 14 days of being notified of the returned Shipment, the Customer neither pays for re-shipment nor withdraws from the Agreement, the Seller may withdraw from the Sales Agreement and refund the payment received, less the costs referred to in paragraph 2.
  • A Consumer's withdrawal from the Agreement in respect of an uncollected Shipment does not release them from the cost referred to in paragraph 2, which constitutes the direct cost of returning the Product. The Seller may set this amount off against the sum to be refunded.
  • In relation to Businesses, the Seller may charge the Customer, in addition to the cost referred to in paragraph 2, a handling fee of PLN 50 net.
  • The Seller may disable cash-on-delivery payment for a Customer who has previously failed to collect a Shipment sent on those terms; such a Customer's subsequent Orders are processed after payment in advance.

§10 Product Images

  • Despite the Store's diligence, there is a margin of technical inaccuracy in capturing images of the Products, publishing them in the Store and displaying them on the screen of the Customer's device. The image may deviate from the Products to the above extent for reasons relating to photographic technology, software, the properties and settings of the screen of the device used by the Customer, or for other technical reasons.

  • The image of a Product does not have to depict the same physical item that the Customer orders, but an item of the same model.

  • The image of a Product may be accompanied by information in the form of text or symbols, covering the price, model, size, colour version and other characteristics of the Product.

  • In the event of a difference between the image of the Product and the above information, the content of the information in the form of text or symbols shall prevail.

  • If any doubts or questions arise as to the image of a Product, please refrain from ordering and contact the Store. As far as possible, the Store will provide additional information about the Product or make additional images of the Product available.

  • Some Products are made of natural materials, in particular birch plywood (e.g. photo-session plaques with laser-engraved lettering). The natural grain, patterns, knots, discolourations and shades of the wood are individual to each item and may differ both from the image of the Product in the Store and between individual items. These differences constitute a natural characteristic of the material and not a defect of the Product or a lack of conformity of the Product with the contract.

  • Differences between the Product and the image of the Product referred to in this section do not constitute a defect of the Product or a lack of conformity of the Product with the contract.

§10a Product Safety (GPSR)

  • The Seller offers in the Store exclusively Products that meet the safety requirements set out in European Union law, in particular in Regulation (EU) 2023/988 of the European Parliament and of the Council of 10 May 2023 on general product safety (GPSR).

  • On each Product page, the Seller presents the information required by Article 19 GPSR, including in particular: the manufacturer's details (name and postal or electronic address), the details of the responsible person in the European Union (if applicable), warnings and safety information in Polish and, where appropriate, instructions for use.

  • The Customer or a third party may report to the Seller information about a Product that may pose a risk to consumer safety, via the incident reporting Point of Contact indicated in §3(9). The Seller examines the report promptly and takes appropriate corrective measures, including – where necessary – withdrawing the Product from the offer, informing Customers who have purchased the Product, and cooperating with the competent market surveillance authority (the Office of Competition and Consumer Protection and the voivodeship inspector of the Trade Inspection).

  • Some of the Products offered in the Store are components intended exclusively for professional use, for installation in machines and devices (in particular coin acceptors, banknote readers and other components of payment systems). These Products are not standalone consumer devices and are not intended for household use, which the Seller indicates in the Product description. For such Products, the Seller makes available the manufacturer's technical documentation (data sheets, integration manuals) in the version and language supplied by the manufacturer.

  • In the event of detecting a Product presenting a serious risk, the Seller submits information to the Safety Gate portal operated by the European Commission and cooperates with market surveillance authorities.

§11 Right of Withdrawal from the Contract

  • A Consumer may withdraw from the Sales Contract within 14 days without stating any reason. The Customer may also withdraw from the contract via the electronic withdrawal form available on the Store's website, if such a form has been made available.

  • The Seller provides in the Store a "Withdrawal from the contract" function compliant with the requirements of Directive (EU) 2023/2673 of the European Parliament and of the Council. The function is available to the Customer throughout the entire period during which the right of withdrawal is available to them and enables the submission of a declaration of withdrawal from the Contract without the need to contact the Store's staff. After the declaration has been effectively submitted, the Customer receives automatic confirmation of its acceptance at their e-mail address.

  • The time limit specified in point 1 begins upon delivery of the Product to the Consumer or to a person other than the carrier indicated by the Consumer.

  • In the case of a Contract covering multiple Products which are delivered separately, in batches or in parts, the time limit indicated in point 1 runs from the delivery of the last item, batch or part.

  • In the case of a Contract consisting in the regular delivery of Products for a fixed period (subscription), the time limit indicated in point 1 runs from taking possession of the first of the items.

  • The Consumer may withdraw from the Contract by submitting to the Seller a declaration of withdrawal from the Contract. To observe the withdrawal time limit, it is sufficient for the Consumer to send the declaration before the expiry of that time limit.

  • The declaration may be sent by traditional post, electronically by sending the declaration to the Seller's e-mail address, or by submitting the declaration via the "Withdrawal from the contract" function available in the Store – the Seller's contact details are set out in §3. The declaration may also be submitted using the Withdrawal Form, the model of which constitutes Annex 1 to these Terms and Conditions or an annex to the Polish Act of 30 May 2014 on Consumer Rights; however, this is not obligatory.

  • If the declaration is sent by the Consumer electronically, the Seller shall promptly send the Consumer, to the e-mail address provided by the Consumer, confirmation of receipt of the declaration of withdrawal from the Contract.

Effects of withdrawal from the Contract:

  • in the event of withdrawal from a Distance contract, the Contract is deemed not to have been concluded;

  • the Seller shall refund to the Consumer promptly, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the Contract, all payments made by the Consumer, including the costs of delivering the item, with the exception of additional costs resulting from the delivery method chosen by the Consumer other than the cheapest ordinary delivery method offered by the Seller for the given delivery destination;

  • the Seller shall refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution which will not involve any costs for the Consumer;

  • the Seller may withhold the refund of the payment until it has received the Product back or until proof of its return has been provided to the Seller, whichever event occurs first;

  • the Consumer should return the Product to the Seller's address provided in §3 of these Terms and Conditions promptly, no later than 14 days from the day on which they informed the Seller of the withdrawal from the Contract; the time limit will be observed if the Consumer sends back the Product before the expiry of the 14-day period;

  • the Consumer bears the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by ordinary post;

  • the Consumer is liable only for any diminished value of the Product resulting from using it in a manner other than was necessary to establish the nature, characteristics and functioning of the Product.

  • Where, due to the nature of the Product, it cannot be returned by ordinary post, the Parties shall agree on the costs and method of returning the Product.

The right of withdrawal from a distance contract is not available to the Consumer in relation to a Contract:

  • in which the subject of the performance is a non-prefabricated item, produced according to the Consumer's specification or serving to satisfy their individualized needs;

  • in which the subject of the performance is an item delivered in sealed packaging which, after opening the packaging, cannot be returned for health protection or hygiene reasons, if the packaging has been opened after delivery;

  • in which the subject of the performance is an item that deteriorates rapidly or has a short shelf life;

  • for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the performance that after the performance by the Seller they would lose the right of withdrawal from the Contract;

  • in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period;

  • in which the subject of the performance are items which, after delivery, due to their nature, become inseparably combined with other items;

  • in which the subject of the performance are sound or visual recordings or computer programs delivered in sealed packaging, if the packaging has been opened after delivery;

  • for the supply of newspapers, periodicals or magazines, with the exception of a subscription contract;

  • for the supply of digital content not delivered on a tangible medium, for which the consumer is obliged to pay the price, if the performance began with the express and prior consent of the Consumer, who was informed before the commencement of the performance that after the performance by the Seller they would lose the right of withdrawal from the contract, and acknowledged this, and the Seller provided the Consumer with confirmation of the conclusion of the contract on a durable medium.

  • In the case of the purchase of the Products referred to in point 10, in particular Digital Content (e.g. Fotillo software, Dokumenty Pro 8 and DryLabs activation keys, e-books) and personalized Products (e.g. photo booth backdrops made according to the Consumer's specification), the Consumer is obliged, before placing the Order, to tick in the Order Form an express declaration with the following content: "I consent to and simultaneously request the performance of the service before the expiry of the withdrawal period. I am aware that by granting this consent I lose my right to withdraw from the contract upon commencement of the performance." Without ticking this declaration, an Order for a Product covered by this point cannot be placed.

  • The Consumer acknowledges that the right to withdraw from a distance contract is not available to them in relation to Products available in the Store's offer which have been produced according to the Consumer's specification or serve to satisfy their individualized needs, in particular: photographic backdrops and double-sided wooden plaques, as well as in relation to activated computer software described in §13a of these Terms and Conditions.

  • Detailed, practical information on the withdrawal procedure is available in the Returns Policy at https://www.viewpro.pl/pl/returns-and_replacements.html. In the event of any discrepancy between the Returns Policy and these Terms and Conditions, the provisions of the Terms and Conditions shall prevail.

§11a Natural Person Conducting Sole Proprietorship Business

The provisions of these Terms and Conditions concerning liability for the lack of conformity of the Product with the contract towards the Consumer and the right of withdrawal from the contract available to the Consumer also apply to a natural person concluding a contract directly related to their business activity, where it follows from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject of their business activity as disclosed under the provisions on the Central Registration and Information on Business.

§12 Complaints and Guarantee

  • The basis and scope of the Seller's liability towards the Consumer, if the sold Product is not in conformity with the Contract, are set out in the Consumer Rights Act.

  • In the event of a lack of conformity of the Product with the Contract, the Consumer is entitled to the rights set out in the Consumer Rights Act. The provisions of Book Three, Title XI, Section II of the Polish Civil Code do not apply to contracts obliging the transfer of ownership of goods to the Consumer, including in particular contracts of sale, contracts of delivery and contracts for specific work being goods.

  • The Product is in conformity with the Contract if, in particular, its description, type, quantity, quality, completeness and fitness for the particular purpose for which it is needed by the Consumer, of which the Consumer notified the Seller at the latest at the time of conclusion of the sales contract and which the Seller accepted, remain in conformity with the Contract.

Furthermore, in order for the Product to be considered in conformity with the Contract, it must:

  • be fit for the purposes for which Products of that kind are normally used, taking into account applicable laws, technical standards or good practices;

  • be present in such quantity and have such characteristics, including durability and safety, as are typical for a Product of that kind and which the Consumer may reasonably expect;

  • be delivered with the packaging, accessories and instructions which the Consumer may reasonably expect to be provided;

  • be of the same quality as the sample or model which the Seller made available to the Consumer before the conclusion of the contract, and correspond to the description of such sample or model.

  • If the Product is not in conformity with the Contract, the Consumer may demand its repair or replacement.

  • The Seller may carry out a replacement when the Consumer demands repair, or the Seller may carry out a repair when the Consumer demands replacement, if bringing the Product into conformity with the Contract in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Product into conformity with the Contract.

  • The Seller shall carry out the repair or replacement within a reasonable time from the moment it was informed by the Consumer of the lack of conformity with the Contract and without excessive inconvenience for the Consumer, taking into account the specific nature of the Product and the purpose for which the Consumer purchased it. The costs of repair or replacement, including in particular the costs of postal charges, transport, labour and materials, are borne by the Seller.

If the Product is not in conformity with the Contract, the Consumer may submit a declaration demanding a reduction of the Price or withdrawal from the Contract when:

  • the Seller has refused to bring the Product into conformity with the Contract;

  • the Seller has failed to bring the Product into conformity with the Contract in accordance with the Consumer Rights Act;

  • the lack of conformity of the Product with the Contract continues to exist, even though the Seller has attempted to bring the Product into conformity with the Contract;

  • the lack of conformity of the Product with the Contract is so significant that it justifies a reduction of the Price or withdrawal from the Contract without first using the remedies set out in the Consumer Rights Act.

  • The reduced Price must remain in such proportion to the Price arising from the Contract as the value of the Product not in conformity with the Contract remains to the value of a Product in conformity with the Contract.

  • The Seller shall refund to the Consumer the amounts due as a result of exercising the right to a Price reduction promptly, no later than within 14 days from the date of receipt of the Consumer's declaration on the Price reduction.

  • Complaints should be submitted in writing or electronically to the Seller's addresses provided in §3 of these Terms and Conditions. The Customer may use the Complaint Form, although this is not obligatory. The Customer may also submit a complaint using the electronic complaint form available on the Store's website, if such a form has been made available.

  • It is recommended that the complaint include, among other things, a concise description of the defect, the circumstances (including the date) of its occurrence, the details of the Customer submitting the complaint, and the Customer's demand in connection with the defect of the Product.

  • The Seller shall respond to the complaint demand promptly, and if the Customer is a Consumer – no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint demand within 14 days, the Customer's demand is deemed to have been considered justified.

  • Products returned as part of the complaint procedure should be sent to the address provided in §3 of these Terms and Conditions.

  • If a guarantee has been granted for the Product, information about it, as well as its content, will be included in the Product description in the Store.

§13 Seller's Liability for the Supply of Digital Content

  • The Seller is liable towards the Consumer for a lack of conformity with the contract of digital content or a digital service supplied on a one-off basis or in parts, which existed at the time of its supply and became apparent within two years of that time. It is presumed that a lack of conformity of the digital content or digital service with the contract which became apparent before the expiry of one year from the time of supply of the digital content or digital service existed at the time of its supply.

  • The Seller is liable towards the Consumer for a lack of conformity with the contract of digital content or a digital service supplied on a continuous basis, which occurred or became apparent during the period in which, according to the contract, it was to be supplied.

  • The Seller is liable for a lack of conformity with the contract in respect of updates of the digital content or digital service only if the Seller is obliged under the contract to supply such updates. If the Consumer fails to install, within a reasonable time, updates supplied by the Seller, the Seller is not liable for a lack of conformity resulting solely from the lack of the update, provided that it informed the Consumer about the update and the consequences of failing to install it, and the failure to install did not result from errors in the instructions supplied by the Seller.

  • If the digital content or digital service is not in conformity with the contract, the Consumer may demand that it be brought into conformity with the contract. The Seller may refuse to bring the digital content or digital service into conformity with the contract if this is impossible or would require excessive costs for the Seller.

  • If the digital content or digital service is not in conformity with the contract, the Consumer may submit a declaration on a price reduction or withdrawal from the contract, subject to §11(10)(9) of these Terms and Conditions, when bringing it into conformity is impossible or requires excessive costs, the Seller has failed to bring the digital content or digital service into conformity with the contract, the lack of conformity continues to exist despite attempts at repair, or the lack of conformity is so significant that it justifies a price reduction or withdrawal from the contract.

§13a Software and Licenses

  • The following types of software are available in the Store's offer: (a) the Fotillo software, whose producer and licensor is the Seller (ViewPro s.c.); (b) the Dokumenty Pro 8 and DryLabs software, whose producer and licensor is Pixel-Tech Sp. J. Pytowski i Kubarek with its registered office in Dąbrowa Górnicza (KRS: 0000358467, NIP: 6443287239), with the Seller acting as an authorized reseller selling activation keys for that software.

  • The software is made available on the basis of a separate license agreement which sets out the scope, terms and restrictions of use of the software. The license agreement is displayed to the software user during its installation. The content of the license agreement can also be reviewed before purchase by installing the demonstration version available on the producer's website.

  • In the case of the Fotillo software, use of the program is governed by the License Agreement (EULA), and use of the internet function (sharing and transferring photos) is governed by the Fotillo Cloud Terms of Service together with the Data Processing Agreement (DPA), under which the Seller acts as a processor within the meaning of Article 28 GDPR, and the controller of the personal data of the photographed persons is the licensee using the software in their device. These documents are available at fotillo.com and are presented during the installation and activation of the program.

  • If the subject of the Order is a Product covering access to the internet function of the Fotillo software (Fotillo Cloud), a condition for placing the Order is the acceptance of the Fotillo Cloud Terms of Service together with the DPA, obtained by way of a separate declaration in the Order process.

  • In the case of the Dokumenty Pro 8 and DryLabs software, the Seller supplies the Customer exclusively with an activation key (license) for the Pixel-Tech software. All terms of use, returns, complaints, updates and technical support are governed directly by Pixel-Tech Sp. J. on the basis of a separate license agreement available at www.pixel-tech.pl and displayed during installation of the program. The Seller is not a party to the license agreement and is not responsible for the functionality of the software or for the licensor's obligations.

  • In accordance with the producers' license agreements, activated software (using a unique serial number or USB hardware key) is not returnable. Therefore, before activating the software, the Customer has the opportunity to check its functionality using the DEMO demonstration version available on the producer's website.

  • The purchase of Digital Content, including software and activation keys, requires the Customer to tick a declaration of consent to the performance of the service before the expiry of the withdrawal period in accordance with §11(11) of these Terms and Conditions. After the activation key has been delivered to the Customer or the possibility of downloading the software has been made available, the Consumer is not entitled to withdraw from the contract in accordance with Article 38(13) of the Consumer Rights Act.

§14 Provisions Applicable to Entrepreneurs

  • For the avoidance of doubt, the provisions indicated in this §14 of the Terms and Conditions apply exclusively to Entrepreneurs and do not apply to Consumers.

  • If the Customer is an Entrepreneur, the parties exclude liability under statutory warranty as well as the Seller's liability for damages to the fullest extent permitted by mandatory provisions of law.

  • For the avoidance of doubt, the provisions of points 1–2 above do not apply to a natural person concluding a contract directly related to their business activity, where it follows from the content of that contract that it is not of a professional nature for that person, arising in particular from the subject of their business activity.

  • Any disputes arising between the Seller and an Entrepreneur shall be submitted to the common court having jurisdiction over the Seller's registered office.

§15 Complaints Related to the Use of Services Provided by Electronic Means

The Customer may submit to the Seller a complaint in connection with the use of services provided by electronic means by the Seller. The complaint may be submitted in electronic form. In the complaint notification, the Customer should include a description of the problem that has occurred. The service provider shall examine the complaint and provide the Customer with a response promptly, but no later than within 14 days.

§16 User Content, Moderation and Reporting of Illegal Content (DSA)

Rules for the publication of content by Users

  • The Seller enables Users to publish content in the Store, including in particular reviews of Products, reviews of the functioning of the Store, photos of Products, and questions and answers concerning the Products ("User Content").

  • By publishing User Content in the Store, the User declares that: (a) they hold all rights to the published Content, including author's economic rights or a license authorizing its publication; (b) the User Content does not infringe the rights of third parties, including copyright, personal rights, industrial property rights or business secrets; (c) the User Content does not constitute Illegal Content within the meaning of §2 of these Terms and Conditions.

Prohibited User Content

It is prohibited for the User to publish Content which:

  • constitutes Illegal Content within the meaning of §2 of these Terms and Conditions, in particular infringes the provisions of Polish or European Union law;

  • infringes the rights of third parties, including copyright, industrial property rights, business secrets, personal rights, the right to one's image;

  • is offensive in nature, constitutes a threat directed at other persons, contains discriminatory content, incites hatred, promotes violence or totalitarian regimes;

  • contains vulgarisms or other expressions commonly considered offensive;

  • contains links to external websites of a promotional or advertising nature, contact details or personal data of third parties;

  • has been posted in bad faith, including with the intention of infringing the personal rights of third parties;

  • constitutes spam, advertising or other unsolicited commercial information;

  • otherwise infringes the provisions of these Terms and Conditions, good morals or commonly accepted social and moral norms.

License to User Content

  • By publishing User Content constituting a work within the meaning of the Polish Act of 4 February 1994 on Copyright and Related Rights, the User grants the Seller a non-exclusive, free-of-charge, territorially unlimited license to use that Content for the purposes of operating and promoting the Store. The license is granted for an indefinite period and covers the fields of exploitation related to making the Content publicly available on the Internet, including its fixation, reproduction and dissemination in electronic form. The User may at any time delete their Content or request its deletion by the Seller – upon deletion, the license expires for the future.

Mechanism for reporting Illegal Content (Article 16 DSA)

  • Any person (a User or a third party) may report to the Seller Content which, in their assessment, constitutes Illegal Content or infringes the provisions of these Terms and Conditions.

  • A report can be made by: (a) sending an e-mail message to the address info@viewpro.pl marked "DSA Notice" in the subject line, or (b) using the notification form available on the Store's website, if it has been made available.

A Notice should contain:

  • a sufficiently substantiated explanation of the reasons why the notifying person considers the given Content to be Illegal Content or content infringing the Terms and Conditions;

  • a clear indication of the location of the Content, preferably in the form of an exact URL, and where necessary additional information enabling the identification of the Content;

  • the name and surname or the name, and the e-mail address of the notifying person (with the exception of notices concerning content that may be connected with the offences described in Articles 3–7 of Directive 2011/93/EU, in which case providing this data is not required);

  • a statement by the notifying person that they believe, in good faith, that the information and allegations contained in the Notice are accurate and complete.

  • The Seller promptly confirms receipt of the Notice, provided that the Notice contains the electronic contact details of the notifying person.

Examination of Notices

  • The Seller examines the Notice in a timely, non-arbitrary and objective manner and with due diligence. The Notice is examined no later than within 14 days of its receipt, unless the complexity of the case requires a longer period, of which the Seller informs the notifying person.

  • As a result of examining the Notice, the Seller may: (a) remove the Content, (b) restrict its visibility, (c) suspend or terminate the ability of the User who posted the given Content to publish Content, (d) leave the Content unchanged if it considers the Notice unfounded, (e) apply another adequate measure.

  • The Seller informs the notifying person of the examination of the Notice and – if it has their electronic contact details – the User who posted the Content covered by the decision. The information contains a clear and specific statement of reasons for the decision, including an indication of the measure taken, the factual and legal basis of the decision, and instructions on the possibility of appeal.

Appeal against a moderation decision (Article 20 DSA)

  • The User whose Content has been covered by a moderation decision, as well as the person who submitted the Notice, may appeal against the Seller's decision within 6 months from the date of its receipt.

  • The appeal may be submitted electronically to the e-mail address info@viewpro.pl, indicating the case number (if assigned) and the grounds for the appeal.

  • The Seller examines the appeal in a timely, non-arbitrary and objective manner and with due diligence. The Seller informs the appellant of the outcome of the appeal within 14 days of its receipt, together with a statement of reasons. Appeals are not examined by exclusively automated mechanisms.

  • Irrespective of the internal appeal procedure, the User and the notifying person have the right to use out-of-court dispute resolution mechanisms certified in accordance with Article 21 DSA and may bring the case before a court.

Content moderation by the Seller

  • The Seller may also moderate User Content on its own initiative, in particular with regard to detecting and removing Illegal Content or content infringing these Terms and Conditions. The Seller is not obliged to carry out active content moderation.

  • The Seller does not use automated decision-making systems for content moderation. Moderation decisions are made by the Seller's staff.

Cooperation with state authorities

  • Upon receipt of an order from the competent authorities of a Member State or of the European Union concerning action against specific Illegal Content, the Seller takes action in accordance with Article 9 DSA and promptly informs the authority issuing the order accordingly.

  • If the Seller obtains any information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person or persons has been committed, is being committed or is likely to be committed, it promptly informs the competent law enforcement authorities in accordance with Article 18 DSA.

§17 Out-of-Court Complaint and Redress Procedures

  • Detailed information on the possibility for the Consumer to use out-of-court complaint and redress procedures, as well as the rules of access to these procedures, is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of the Trade Inspection, and at the following internet addresses of the Office of Competition and Consumer Protection (UOKiK): https://www.uokik.gov.pl/spory_konsumenckie.php, https://www.uokik.gov.pl/sprawy_indywidualne.php and https://www.uokik.gov.pl/wazne_adresy.php.

The Consumer has the following examples of possibilities to use out-of-court complaint and redress procedures:

  • the Consumer is entitled to apply to a permanent amicable consumer court referred to in Article 37 of the Polish Act of 15 December 2000 on the Trade Inspection, with a request to resolve a dispute arising from the Contract concluded with the Seller;

  • the Consumer is entitled to apply to the voivodeship inspector of the Trade Inspection, in accordance with Article 36 of the Polish Act of 15 December 2000 on the Trade Inspection, with a request to initiate mediation proceedings for the amicable resolution of the dispute between the Consumer and the Seller;

  • the Consumer may obtain free assistance in resolving a dispute between the Consumer and the Seller, using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation and the Association of Polish Consumers).

  • In the case of cross-border disputes, the Consumer may contact the European Consumer Centre in Poland (ECC Poland) – an institution operating within the network of European Consumer Centres (ECC-Net), which provides free assistance to consumers in matters concerning cross-border purchases within the European Union, Norway and Iceland. Detailed information is available at https://konsument.gov.pl.

§18 Personal Data and Privacy

  • The controller of the personal data of Customers collected through the online Store is the Seller – ViewPro s.c. T. Mróz, J. Mróz with its registered office at ul. Skoroszewska 2B/34, 02-495 Warszawa, NIP 5223019335.

  • Detailed rules for the processing of Customers' personal data, including the purposes, legal bases, data retention periods, data recipients, transfers of data outside the European Economic Area and the rights of the data subject, are described in the Privacy Policy available at https://www.viewpro.pl/pl/privacy-and-cookie-notice.html.

  • Customers' personal data are processed for the purpose of performing the Sales Contract and handling the Order (Article 6(1)(b) GDPR), fulfilling the Seller's legal obligations (Article 6(1)(c) GDPR – including tax and accounting obligations, including issuing invoices in KSeF), pursuing the Seller's legitimate interests (Article 6(1)(f) GDPR – including pursuing claims and direct marketing of own products) and – if the Customer gives separate consent – for marketing purposes (Article 6(1)(a) GDPR).

  • The recipients of Customers' personal data may be in particular: (a) the accounting office servicing the Seller; (b) the Store operator – IAI S.A. (IdoSell); (c) payment operators – IdoPayments sp. z o.o. providing the IdoPay service, Stripe and other entities handling payments; (d) carriers and courier companies performing deliveries; (e) Suppliers under the Dropshipping model; (f) the provider of the customer relationship management (CRM) system; (g) providers of tools supporting the handling of correspondence with Customers, including tools using artificial intelligence covered by a data processing agreement (including OpenAI); (h) the entity providing hosting services; (i) legal advisers and other entities supporting the Seller to the extent necessary for the performance of contracts.

  • Some of the data recipients indicated in point 4 have their registered offices outside the European Economic Area, in particular in the United States. The transfer of data to these entities takes place on the basis of appropriate safeguards provided for in Chapter V GDPR, in particular a European Commission adequacy decision (Data Privacy Framework) or Standard Contractual Clauses. Detailed information can be found in the Privacy Policy.

  • The Customer has the right to access the content of their data, to rectify, delete and restrict the processing of the data, to data portability, as well as the right to object to the processing, the right to withdraw consent and the right to lodge a complaint with the President of the Personal Data Protection Office (UODO).

  • Providing personal data is voluntary; however, failure to provide the personal data indicated in these Terms and Conditions as necessary for the conclusion of a Sales Contract results in the inability to conclude that contract.

§20 Dropshipping (Delivery Directly from the Supplier)

  • As part of certain Orders, the Seller may use the Dropshipping service, consisting in the Product being shipped to the Customer directly by the Supplier (e.g. the manufacturer or wholesale distributor) on the Seller's instruction, without the intermediation of the Seller's warehouse.

  • The Seller remains the party to the Sales Contract and it is the Seller who bears full liability towards the Customer for the conformity of the Product with the contract on the terms set out in §12 of these Terms and Conditions. The use of Dropshipping is solely an internal logistics solution of the Seller and does not affect the Customer's rights arising from these Terms and Conditions and from the law.

  • For the purpose of performing delivery under the Dropshipping model, the Seller provides the Supplier with the necessary Customer data (name and surname, delivery address, telephone number, data necessary to perform the shipment) solely to the extent necessary to deliver the Product. The Seller remains the controller of the Customer's personal data, and the Supplier acts as a processor or as a separate controller, depending on the nature of the service provided. The details are governed by the Privacy Policy.

  • The right of withdrawal from the contract, complaints and other rights of the Customer set out in these Terms and Conditions are exercised through the Seller, irrespective of whether the physical delivery of the Product was performed by the Supplier.

§21 Final Provisions

  • Contracts concluded through the online Store are concluded in the Polish language.

  • The Seller reserves the right to amend these Terms and Conditions for important reasons, i.e.: changes in the law, changes in payment and delivery methods, changes in the scope of services provided by the Store, or the need to adapt the Terms and Conditions to decisions of administrative authorities or court rulings – to the extent that these changes affect the implementation of the provisions of these Terms and Conditions. The Seller shall inform the Customer of each amendment at least 14 days in advance, by publishing the information in the Store and, with respect to Customers holding an Account, by sending an e-mail message. The amended Terms and Conditions will be made available on the Store's website in a manner enabling their acquisition, reproduction and recording.

  • The Seller stores all previous versions of the Terms and Conditions together with the dates of their applicability. The Customer may obtain a copy of any previous version of the Terms and Conditions by contacting the Seller using the details indicated in §3.

  • Orders placed before the entry into force of amendments to the Terms and Conditions are governed by the version of the Terms and Conditions in force on the date the Order was placed.

  • If any of the provisions of these Terms and Conditions is found to be invalid, inconsistent with the law or unenforceable, it shall be excluded from the provisions of the Terms and Conditions, which does not affect the validity and applicability of the remaining provisions of the Terms and Conditions.

  • In matters not regulated in these Terms and Conditions, the generally applicable provisions of Polish law apply, in particular: the Civil Code, the Act on Providing Services by Electronic Means, the Act on Consumer Rights, the General Data Protection Regulation (GDPR), the Digital Services Act (DSA), the General Product Safety Regulation (GPSR) and the Electronic Communications Law.

  • Any disputes that may arise in connection with a Sales Contract concluded between a Customer who is a Consumer and the Seller on the terms set out in these Terms and Conditions will be resolved by the competent common court. Any disputes arising between the Seller and a Customer who is an Entrepreneur shall be submitted to the court having jurisdiction over the Seller's registered office.

  • These Terms and Conditions are effective from July 14, 2026.

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