This document is an English translation provided for information purposes only. The primary and legally binding text of this Returns Policy is the Polish-language version published in the Store. In the event of any discrepancy between the two language versions, the Polish version shall prevail.

RETURNS AND COMPLAINTS POLICY

ViewPro online store — viewpro.pl / viewpro.eu

Effective from July 14, 2026

This Returns Policy constitutes a practical summary of the rules on withdrawal from the contract and complaints arising from §11 and §12 of the Store's Terms and Conditions and from the Polish Act of 30 May 2014 on Consumer Rights. In the event of any discrepancies between this Returns Policy and the Store's Terms and Conditions, the provisions of the Terms and Conditions shall prevail.

Right of Withdrawal from the Contract

• A Consumer who has concluded a distance contract may withdraw from it within 14 calendar days without stating a reason and without incurring costs, with the exception of the direct costs of returning the Product.

• The declaration of withdrawal from the contract must be submitted within 14 days of the date of receipt of the Product. Sending the declaration before the expiry of this period is sufficient to observe the deadline.

• The declaration may be submitted in one of the following ways: (a) using the "Withdrawal from the contract" function available in the Store, (b) by e-mail to the address info@viewpro.pl, (c) in writing to the Seller's address provided in §3 of the Terms and Conditions, (d) using the Withdrawal Form constituting an annex to the Terms and Conditions (the use of the form is voluntary).

• After the declaration has been effectively submitted using the function in the Store or electronically, the Seller promptly sends the Consumer confirmation of receipt of the declaration to the e-mail address provided.

• The Consumer is obliged to send the Product back to the Seller's address provided in §3 of the Terms and Conditions promptly, no later than within 14 days of the date of submitting the declaration of withdrawal from the contract. Sending the Product back before the expiry of this period is sufficient to observe the deadline.

• The Consumer bears the direct costs of returning the Product (e.g. the cost of the return shipment). The Store does not offer free returns, irrespective of the delivery destination. For the Consumer's convenience, the Store may make it possible to generate a return label; using it is voluntary, and the cost of the label is borne by the Consumer [to be confirmed: the cost of the label is deducted from the refunded payment or paid by the Consumer when generating the label].

• The Seller refunds to the Consumer all payments received, including the costs of delivering the Product (with the exception of additional costs resulting from the delivery method chosen by the Consumer other than the cheapest ordinary delivery method offered by the Seller for the given delivery destination), promptly, no later than within 14 days from the date of receipt of the Consumer's declaration of withdrawal from the contract. The Seller may withhold the refund of the payment until it has received the Product back or until the Consumer provides proof of its return – whichever event occurs first.

• The returned Product should be sent back together with its complete equipment, accessories and the documents issued at its sale (e.g. a copy of the receipt or invoice). Failure to provide the equipment or documents does not deprive the Consumer of the right to return; however, the Seller may charge the Consumer an amount corresponding to the diminished value of the Product resulting from using it in a manner other than necessary to establish the nature, characteristics and functioning of the Product – in accordance with Article 34(4) of the Consumer Rights Act.

• The refund of the payment is made using the same payment method used by the Consumer, unless the Consumer expressly agrees to another method of refund which does not involve any costs for the Consumer.

When the Right of Withdrawal Does Not Apply

The right of withdrawal from a distance contract is not available to the Consumer in the cases indicated in Article 38 of the Consumer Rights Act, in particular for Products:

• that are non-prefabricated, produced according to the Consumer's specification or serving to satisfy their individualized needs (e.g. photo booth backdrops with a dedicated design or in dimensions selected by the Customer, personalized double-sided wooden plaques);

• delivered in sealed packaging which, after opening, cannot be returned for health protection or hygiene reasons, if the packaging has been opened after delivery;

• that deteriorate rapidly or have a short shelf life;

• constituting digital content not delivered on a tangible medium (e.g. Fotillo software, Dokumenty Pro 8 and DryLabs activation keys, e-books), if the performance began with the express and prior consent of the Consumer, who was informed that upon performance they lose the right of withdrawal.

In the case of the Products listed in points 1 and 4 above, the Consumer is obliged, before placing the Order, to tick in the Order Form a declaration with the following content: "I consent to and simultaneously request the performance of the service before the expiry of the withdrawal period. I am aware that by granting this consent I lose my right to withdraw from the contract upon commencement of the performance." Without ticking this declaration, an Order for such a Product cannot be placed.

Complaints Concerning the Lack of Conformity of the Product with the Contract

• If the Product is not in conformity with the contract, the Consumer is entitled to the rights set out in Chapter 5a of the Consumer Rights Act, in particular to demand repair or replacement of the Product, a price reduction or withdrawal from the contract.

• A complaint may be submitted electronically to the address info@viewpro.pl, in writing to the Seller's address provided in §3 of the Terms and Conditions, or via the electronic complaint form available in the Store (if it has been made available).

• It is worth including in the complaint notification: the Customer's details, the order number, a concise description of the defect, the circumstances (including the date) of its occurrence, and the Customer's demand in connection with the defect of the Product.

• The Seller will respond to the complaint promptly, no later than within 14 days of its receipt. The absence of a response within this period means that the complaint is deemed justified.

• The costs related to the complaint (in particular the costs of shipping the Product under complaint and the costs of repair or replacement) are borne by the Seller, unless the complaint proves to be unfounded.

Additional Information

• The carriers and courier companies through which the Seller delivers the Products are selected by the Customer when placing the Order. Delivery costs vary depending on the carrier and are presented in the Order Form before it is placed.

• If the Product is damaged in transport, the Customer may – to facilitate the complaint procedure – draw up a damage report together with the courier. Failure to draw up a report does not deprive the Customer of the rights arising from the law or from the Terms and Conditions.

• Detailed information on out-of-court complaint and redress procedures can be found in §17 of the Store's Terms and Conditions.